We are Best Knife Source and our goal is to provide you with an easy and safe online shopping experience. Whether you need help with a purchase, have questions about an order, or just need general information about our products, we are here to assist you. We are knowledgeable about what we sell and can help you make the correct purchase.

Our web site is designed to make online shopping easy and safe for you, even if you aren't an experienced computer user. Simply find the items you want, add them to your cart, and complete our quick checkout process. You don't even have to create an account. Before you know it, your order will be delivered right to your doorstep!

Because we want you to make an informed purchase decision, we will show you your shipping costs and estimated delivery dates before you place your order. After you place your order, we will consistently track its progress and send you updates along the way. We'll email tracking information to you so that you can track your shipment on its journey from our warehouse to your doorstep. At any time, you can contact us via email or through our toll free number. We want to make your purchase go as smoothly as possible from the time you place your order until the products are delivered to your doorstep.

We are committed to our customers around the world, because without you, we wouldn't be in business.

We will make sure that you are happy with each and every purchase from us. Thank you for shopping with us!

Due to their popularity, some of our knives may temporarily be out of stock. We apologize for the inconvenience

Ordering & Payment    (return to top of page)

How To Order
It's easy to order with us -- we make it simple, fast, and with no signup. You can search for items using the side category links or by using our keyword search box, which is located in the left section of every page of our store.

When you are ready to purchase an item, click the "Add To Shopping Cart" button. You will be directed to a page where you can view all items in your shopping cart. Each time you add an item to your shopping cart, you will be able to view all the items in your cart as well as a subtotal and shipping charges. Once all the items you want to buy are in your Shopping Cart, you can click the "Proceed to Checkout" button where you will enter your order information. Our checkout process is simple, fast and no sign up necessary.

Canceling or Changing an Order
We strive to process and ship all orders as soon as possible. For this reason, some orders cannot be cancelled. We will gladly ATTEMPT to cancel or change your order, provided the order has not yet entered the shipping process.

If the item you wish to cancel has already entered the shipping process, it cannot be cancelled or changed by our customer service department. However, you may return the item subject to our return policy. In order to request a cancellation or change to your order, please call 866-716-3163.  To ensure timely processing of your cancellation, please do not send your request via email.

Accepted Payment Methods
We accept several methods of payment as listed below. No matter what method you choose, we guarantee that every transaction you make on our site will be 100% secure. All prices are listed in U.S. dollars.

Credit Cards
We currently accept Visa, MasterCard, and Discover cards. You can safely enter your entire credit card number via our secure server, which encrypts all submitted information. After your payment is complete, your credit card number is deleted from our system.

PayPal
We are pleased to accept payment through PayPal, the trusted leader in online payments. PayPal enables buyers and businesses to send and receive money online, safely and privately, and with no fee. PayPal provides industry-leading security and fraud prevention systems. When you use PayPal, your financial information is never shared with the merchant.

Payment by Check
We do accept personal checks, travelers checks and bank draft checks. All checks require a 10 day hold. Once the check has cleared your purchase will be shipped. If you have any questions about payment by check please call our toll free number or email. All checks must be made out to Best Knife Source and mailed to our mailing address.

Pricing
We offer you consistently low prices on every item in our store. All prices are listed in U.S. dollars and all orders placed on Best Knife Source will be charged in U.S. dollars. If you live outside the U.S., this charge is converted by your bank into your local currency and should appear on your credit card statement in that currency. In some cases there may be a Foreign Transaction Charge placed by the credit card processor.

Sales Tax
Items sold or shipped to destinations in the state of Virginia are subject to sales tax. Laws require that we charge sales tax on the full amount of the order.

Backordered Items
Periodically, due to the overwhelming popularity of an item, a product must be placed on backorder until additional inventory is received. If your order includes an item that has been placed on backorder, you will promptly be notified by a Customer Service Specialist, who will provide you with options to fulfill your current order.

Legal Issues
Some of the products we sell are restricted by particular countries, states, or cities. By purchasing an item from our website, you acknowledge that you have the legal capacity and are of legal age to do so.

Checking the Status of Your Order    (return to top of page)

Need to know the status of your order? Please visit our Track Your Order page to view the current status of your order. You will need your order number found on your printed receipt or your confirmation email.

Special Orders 

If you purchase a a Special Order knife or knife car product please expect to wait anywhere from 3-5 weeks to receive your order. In some cases you may order a knife that is in stock but goes out of stock before it can be shipped from the distributer. In this case your order becomes a special order. If you don't receive your order within in a week of purchase and have received no shipping confirmation email - your order may have become a "special order". We apologize for the inconvenience.

Shipping & Delivery    (return to top of page)

-Free UPS Ground or USPS shipping on "BKS Choice" Orders of $101 or more and $8.99 Flat Rate shipping for orders under $101 available only to continental USA (Continental USA only. Hawaii, Alaska & International shipping at standard shipping rates).  If you prefer faster shipping give us a call and we'll let you know what it will cost. If you are shipping over seas, anywhere outside of US or to a PO Box and want to know your shipping costs prior to making your purchase, please email or call us and we can provide you with the costs with in 24hrs. Some real time shipping costs are available upon checkout. However, actual costs may vary.

-All orders shipped to Military personnel at  APO/FPO addresses are FREE.  There is no limit on the size or cost of the order.

-Items are shipped by UPS, USPS, FEDEX, DHL and numerous carriers for larger orders. Unless otherwise specified, orders will be shipped by standard UPS Ground service. All orders shipping to a P.O. Box or APO/FPO address will only be shipped via US Mail (Priority or Surface). All freight carriers also provide international shipping, Please note that certain product that is classified HAZMAT or ORMD will not be shipped by air under any circumstances.

-IMPORTANT NOTICE for all of our INTERNATIONAL (outside of USA) customers. Please note that certain products are not available for export due to restrictions by the vendor. We are NOT responsible for any duties and/or import taxes associated with any international order. All charges relating to duties, taxes, permits, customs and broker fees are the sole responsibility of you, the customer. BestKnifeSource.com will determine and charge applicable shipping charges and ad these to your order. The shipper (UPS, FedEx, USPS) will bill you, the customer, for all additional charghes.  Please contact us if you have questions on any international orders outside the continental USA.

-Parcels are insured at the published carrier insurance rate and we will bill you unless otherwise instructed in writing. Should you choose to self insure, Best Knife Source will have no liability for lost or damaged parcels, once the parcel leaves any of our warehouses.

-In the event that a product is unavailable on your order we will notify you. Generally, any orders that are only partially in stock will be held until 100% of the order can be filled. If you wish us to ship a partial order please email or call us. There may be shipping charge if the partial order is less than $101. If you are shipping at our flat rate $6.99 per order and you choose to break up the order - you will be charged $6.99 per shipment. 

-We will ship all orders within one business day of receipt. Orders received before 2:00pm EST will most likely be shipped the same day. Orders received after 2:00pm EST will be shipped the following business day. For orders received on Friday, every attempt will be made to ship orders by close of business Friday. With standard U.S. shipping (which typically takes 3-5 business days), you can determine that your order should arrive 4-7 business days after you place it.

-Back ordered items are not charged to your credit card until they are shipped. You will not be charged in advance unless there are special circumstances AND we have your consent.

-We want you to receive your order quickly and your satisfaction is truly important to us. Please take the time to call or e-mail with any questions prior to your order.

Returns & Replacements    (return to top of page)

Returns are accepted within 10 days of receipt of goods. We will refund your money less shipping charges and 15% restocking fee. You must first contact us to obtain a RA# (Return Authorization). Failure to obtain an RA Number before returning your item(s) will cause additional cost and delay.
 We will not pay for shipping charges under any circumstance. *Return items must be in perfect resalable condition with all original paperwork and packaging. Certain manufacturers insist on defective or damaged merchandise being returned directly to them, so you will need to check with us before returning this merchandise. There is no restocking fee when returning damaged merchandise.

To return an item, just send us an e-mail with your order number and the reason for the return (item was damaged, you bought the wrong thing, etc.) and we'll get back to you ASAP.
You should expect to receive your refund within four weeks of giving your package to the return shipper, however, in many cases you will receive a refund more quickly. This time period includes the transit time for us to receive your return from the shipper (5 to 10 business days), the time it takes us to process your return once we receive it (3 to 5 business days), and the time it takes your bank to process our refund request (5 to 10 business days). We'll notify you via e-mail of your refund once we've received and processed the returned item.

Privacy & Security    (return to top of page)

Nervous about shopping online? Shopping at Best Knife Source is safe - we guarantee that every transaction you make here will be safe. Our Secure Sockets Layer (SSL) software is the industry standard and among the best software available today for secure online commerce transactions. It encrypts all of your personal information, including credit card number, name, and address, so that it cannot be read as the information travels over the Internet. After you place your order, all credit card information is deleted from our system.

We do not sell, trade, or rent your Personally Identifiable Information to others. Ever.

Learn more about how Best Knife Source protects your privacy by reading our Privacy Policy.

Contact Us    (return to top of page)

Couldn't find the information you needed? Your satisfaction is very important to us and we would like to keep you as a customer.
In any business occasionally mistakes are made. We believe the integrity of a business is contingent upon how mistakes are resolved.
If you have any problems or questions, please contact us and we will resolve them to the best of our ability.