The Smith & Wesson Advantage™

In addition to providing some of the highest quality products available today, Smith & Wesson is committed to providing our customers with support and services second to none. When you purchase a Smith & Wesson handgun, you receive the Smith & Wesson Advantage™, comprised of four service features:

We will repair any defect in material or workmanship without charge to the original purchaser for as long as you own the handgun.

This service is available in the event emergency repairs are needed by law enforcement, military, or government personnel. This service allows you to expedite the prompt repair and return of your handgun.

Our customer support representatives are available to assist your every need.  Contact Us

4. Pride

Our customer support staff is proud to represent Smith & Wesson. They are dedicated to helping customers and look forward to providing you with a level of support equal to the quality level of Smith & Wesson products. Call us any time, even before you make your purchase. Our customer support team is product knowledgeable and can help you decide which model best suits your needs.

After the Schrade company closed its doors in 2005, Taylor Cutlery, famous for its Smith & Wesson knives, acquired the brand name and began supplying a complete import line of the Schrade Knives. You'll be impressed with the fit, finish and value of the new Schrade product line.

Taylor Brands offers a Limited Lifetime Warranty against any manufacturing defects on our products.  This includes any problems a customer might experience such as loss of screws, breaking of clip or breaking of the blade.  On any products manufactured using natural materials such as bone, stag, wood, buffalo horn, sheep horn, pearl etc... these are considered natural materials and they are subject to shrinking with time.  This shrinking can cause cracks in the handles and as this is a natural process it is not covered by our warranty.  In order to have the item repaired or replaced, it is required to send the product to 1043 Fordtown Road, Kingsport TN 37663 and include a check or money order for $6.95 for each item that is included (for return shipping and processing fee).  Please remember to include a return address and phone number.  If item has been discontinued and is no longer available, we will exchange for an item of similar value of our discretion.  Please allow 2-3 weeks for repair and return.

It is important to note that some items can only be replaced, therefore, if your item has sentimental value please consider this before mailing the item in.

Thank you for your patronage and loyalty to Taylor Brands.

All SOG products are guaranteed against defects in workmanship and materials for the life of the original purchaser. This guarantee is voided (as determined by SOG) by misuse, abuse, improper maintenance, or alterations of the product and does not cover any normal wear that might occur. All guarantee claims should be sent directly to SOG Specialty Knives, Inc. U.S. claims should be prepaid insured. International claims should write or call for information.

All Fusion by SOG products are guaranteed against defects in workmanship and materials for one year from date of purchase. This guarantee is voided (as determined by SOG) by misuse, abuse, improper maintenance, or alterations of the product and does not cover any normal wear and tear that may occur.

All guarantee claims should be directed to the factory. U.S. claims should be sent prepaid and insured. For international claims, call or write SOG's Warranty Department for information.

SOG reserves the right to the repair or replacement of a product at our discretion.

Examples of Non-Warranty Items:

• Broken or bent knife tips, tool components, sheaths/pouches (if sheaths are determined to fall under warranty, they are warranted separately from the knife/tool), thumbstuds, bent/broken knife clips, dull/chipped knife blades, blade/tool coatings, Kraton slabs.


• Rusting of Carbon, Stainless Steel, & TiNi


• Sheaths and pouches are not covered under this warranty. Cases of surface rust, bent and broken knife tips, and coatings are also not covered under this warranty.

When returning product, please do the following:

Include a brief note inside your package stating what you are returning, the claimed defect, and how it failed

On that note, put your name, return address, daytime phone number, and your email address

Insure your package for the full retail value of the contents

Send all warranty claims to:

SOG Specialty Knives & Tool, Inc.
Attn: Warranty Department
6521 212th St. SW
Lynnwood, WA 98036
USA

Please Note: SOG offers sharpening services for our products at the minimal charge of $9.00 (serrations cannot be restructured). Fees on other items sent in for services that are non-warrantable are based on shop time and materials.

For any questions, either call, fax or email SOG's Warranty Department at:

Phone:
425.771.6230

U.S. Toll Free:
888.SOG.BEST (764.2378)

FAX:
425.771.7689

Email:
warranty@sogknives.com

Gerber Legendary Blades
Attn: Service Dept.
14200 SW 72nd Ave
Portland, OR 97224

For warranty service, call (800) 950-6161

For Complete details and specific warranty limitations
See Gerber's Warranty Page

It is recommended that you send your package via UPS, FedEx, or insured mail. Gerber Blades is not responsible for lost or damaged warranty returns in transit.

THERE ARE NO EXPRESS WARRANTIES OTHER THAN THESE LIMITED WARRANTIES; AND ANY IMPLIED WARRANTIES, INCLUDING ANY IMPLIED WARRANTIES OF MERCHANTABILITY OR FITNESS FOR PARTICULAR PURPOSE, ARE LIMITED TO THE DURATION OF THE APPLICABLE WARRANTY ABOVE. IN NO EVENT SHALL FISKARS BE LIABLE FOR INCIDENTAL, CONSEQUENTIAL OR SPECIAL DAMAGES.

Some states do not allow limitations on how long an implied warranty lasts or the exclusion or limitation of incidental or consequential damages, so the above limitations and/or exclusions may not apply to you. This warranty gives you specific legal rights and you may also have other rights which vary from state to state.

THE BUCK 4-EVER WARRANTY

The Buck Knives 4-Ever Warranty is pretty much what it says. A Buck Knife is built to last. But if for some reason, your Buck is defective due to materials or workmanship, you can return it to us for repair. No matter where you bought it.

We will repair your knife, including parts, labor and or replacement with a new knife at our discretion. Keep in mind, repair is not always possible or practical. We will replace your knife with the same or one that is comparable if your knife is no longer available. Please note if your knife has sentimental value when you send the knife to us.

REGISTER YOUR KNIFE

Register your knife online

REPAIRS NOT COVERED UNDER WARRANTY

If your knife needs to be repaired, but doesn't fall under warranty, please send it to us. Don't try to repair it yourself. Self-repair will void your warranty, not to mention causing possible self-injury.

Reasons why repair wouldn't fall under warranty:

• Damage caused by misuse or abuse.
• Failure to care, clean and maintain your knife.
• Damage due to self-repair.
• Knife loss due to shipping to and from the Buck Knives factory
• Damage due to dismantling or tampering with your Buck knif.e
• Sharpening your Buck knife on a grinder.

HOW TO SEND YOUR KNIFE IN FOR REPAIR:

• Tell us who you are and what is wrong with your knife.

  Let us know what you think is wrong with your knife. Include your name, address, phone number and email address.

• Wrap your knife securely.

  Please put each knife in a sheath or wrap in cardboard to protect it during shipping. Pack it so the point will not cut through the packaging. You will get your sheath or cardboard back upon return.

• Packing up your knife.

  We prefer that you pack your knife in a box. A padded envelope may also work if the knife isn’t too heavy or bulky. Be sure to put packing around the knife so it sits securely in the package.

• Shipping methods.

  We recommend that you insure your package and send it by a certified receipt that can be tracked if necessary. This will help protect you against possibility of loss or damage to your knife. Note that knife loss, including shipping to and from the Buck factory, is not covered under warranty.

Send your packaged knife to:

Buck Knives
Customer Service
660 S. Lochsa St.
Post Falls, ID 83854
800 326-2825 x184

RETURNS

We want you to be happy with your Buck Knife. But if for any reason you are not satisfied, send your Buck back to us.

Please include the original receipt if you still have it and a short description of your reason for returning the knife.

If you paid by credit card, please include that number as we do not keep credit card information on file. We’ll also need your name, address and daytime phone number. We will refund your payment within one week of receiving your shipment.

If you haven't received a refund after one week, please give us a call, 800-326-2825, ext. 3, Monday – Friday 7:00 a.m. – 4:30 p.m. PST.

Please send your return to:

BK Inc
Attn: Consumer Sales
660 S. Lochsa Street
Post Falls, ID 83854

EXCHANGES

If you would like to exchange your purchase, simply send it back to us.

Please include your original receipt, if you have one, and a short description of the product you would like instead.

If you paid by credit card, please include that number as we do not keep credit card information on file. We’ll also need your name, address and daytime phone number so we can get in touch with you if there is a difference in funds. Your exchange will be processed within one week of delivery to Buck Knives. Please allow seven to ten business days for the return shipment to reach you.

If you have any questions regarding your exchange, give us a call, 800-326-2825, ext. 3, Monday – Friday 7:00 a.m. – 4:30 p.m. PST.

Please send the item your wish to exchange to:

BK Inc.
Attn: Consumer Sales
660 S. Lochsa Street
Post Falls, ID 83854

Welcome to the Boker USA Warranty/Sharpening Info Page.

On this page, we will provide answers to your questions regarding the Boker warranty, repairs, and sharpening of Boker ceramic knives.

Our warranty has been in effect for over 135 years. Any Boker product that is defective in material or workmanship will be repaired or replaced by us at no charge to the customer. Our warranty reads:

"Every Boker product is guaranteed to be free from defects in material and workmanship for the life of the product to the original owner. If this item should fail under normal use, we will repair it or replace it at no charge with an item of equal or better value."

To help you better understand whether your product is covered under warranty, the following items are normally not covered under warranty, although exceptions do exist:

• Blade rusting, particularly on carbon steel blades.
• Blade breakage, especially after more than a year of ownership.
• Handle scales cracking or breaking.
• Any knife that has been converted to perform as an automatic knife is not covered under warranty at any time. Boker USA, Inc. honors the Federal law that prohibits the importation or selling of automatic knives. Boker USA, Inc. does not import or sell any automatic knives.
  Due to the Federal law barring interstate transportation of automatic knives (switchblades), we are unable to return them when shipped to us. If we receive any automatic knives, we will have no choice but to dispose of them. Boker USA, Inc disclaims any liability for financial loss due to disposal of automatic knives.
  For further information, please contact us at 1-800-992-6537 ext 21.

If you would like to send your Boker knife in for repair work or examination to see if it is covered under warranty, it must be accompanied by your phone number, shipping address (no P.O. boxes, please), e-mail address (if applicable) and $5.00 to cover return shipping and handling (in the form of either a check, money order or Visa or Mastercard number). If we do not have a method of contacting you, we will not be able to proceed with any repair or warranty work. If you do not include shipping charges it will cause significant delays in returning your knife to you. If your repair is covered under our warranty, we will return the $5.00 payment along with your knife. To service you best, please contact the Boker USA Customer Service/Repair Department prior to shipping your knife at 1-800-992-6537 ext. 21.

Our mailing address is:
Boker USA, Inc.
Attn: Repair Dept.
1550 Balsam Street
Lakewood, CO 80214-5917

We do recommend you ship your knife to us via insured U.S. mail or through United Parcel Service so it can be tracked.

BOKER CERAMIC KNIVES
Our ceramic knives are very keen cutting instruments but are not intended for chopping or cutting hard items such as bone, staples, or frozen products and are not to be used for whittling. Also, care must be taken while cutting items such as fibrous vegetables and cheeses.

Please exercise caution when using ceramic bladed knives.

Due to their extreme hardness, which is why they do not need to be sharpened as often as a steel blade, they are brittle. Therefore, blade breakage or chipping is not covered under warranty. We do provide a sharpening service, which can get out most small chips in the blade and restore the original edge.

If you need to have your knife sharpened, please refer to the information below.

Send your knife to:

Ross Cutlery
Attn: Ceramic Sharpening
310 S. Broadway
Los Angeles, CA 90013

The charge for this service is $19.95 plus $10.00 for each additional knife in the same package. This service will take approximately 4 weeks.

Payment to Ross Cutlery must be in the form of a check or money order made out to Ross Cutlery. Please include a note with your name, address (no PO Boxes please) and phone number.

If you have any questions, please call (303) 462-0662 ext. 21.

ORDERING REPLACEMENT PARTS
If you wish to order parts from us, there may be a charge incurred. Please contact us to find out what charges apply, if any. Charges are as follows:

• Replacement clips and clip screws: $5.00
• Screw sets for Top Locks or Magnum BO series: $5.00.
• If ordering a number of shields/emblems, screws, etc., please include $5.00 to cover shipping and handling.

If you have any questions on our warranty, repair work, or ceramic sharpening, please call us at 1-800-992-6537 Ext. 21.